Avaya IP Office Phone System Overview

 Each Avaya IP Office IP 500 phone system base unit supports 8 expansion modules providing a combination of up to 384 analog, digital, and IP telephones, with capacity for 16 analogue trunks or 8 digital trunks. Optionally, SIP trunks are also supported. Additional analog trunks can be achieved by using expansion modules. Optional support for up to 128 voice compression channels is available. Extra telephony software is easily added which includes:

• WiFi & IP DECT - for office, factory & retail premises in which telephone contacts/users require freedom of movement
• On-Hold Music or Messaging - a cost effective way to retain customer calls and promote your products
• Entryphones - peace of mind and lower insurance premiums for the business owner
• CRM Integration - All our phone systems integrate with CRMs, from Microsoft to Sage to SAP and Maximiser to Salesforce. With integration, your staff will have popups when speaking to customers, with their latest mails etc. Essential for any company that takers their customer service seriously
• TIM Plus Call Logging - specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls from more than one telephone system
• TIM Professional Call Logging - deservedly the market-leading call logging system in the UK, a call logger without limits at a fraction of the price of competitors
• NMS Adaptive Call Recording - a small call recording box connected between the phone lines and your telephone system
• TIM Call Recording - stereo call recording so that you can hear both parties independantly
• NMS Adaptive SMS - easy to use PC-based SMS broadcast package, a great way of keeping in touch with fieldbased staff or for such things as schools to give updates to parents
• NMS Adaptive SMS - designed to help your company do more business over the web by integrating callbacks, chats, page pushing (guiding web visitors to specific pages) and analytics
• Predictive Dialers - finds contacts who do answer the phone, so your people spend more time talking and less time listening to ring tone
• Progressive Dialers - retrieves the next call in the campaign and dials it for operators, using the telephone on their desk

As of start 2012, Avaya IP Office comes in four editions: IP Office Basic Edition, IP Office Essential Edition, IP Office Preferred Edition and IP Office Advanced Edition.