Customer Interaction

Mitel Contact Center Enterprise Edition ACD offers scalability to thousands of ACD agents, Resiliency to provide "always on" service, and virtual capability that takes advantage of your company's expertise in various locations.

You operate in a competitive market or you have stringent regulations to meet. The rapid adoption of the Internet and electronic commerce means that customers expect service at any time over any medium, and they also expect service from you whenever they need it. They don’t work solely within normal business hours, so they don’t expect you to either. They demand immediate access to information, and they expect to reach the appropriate resources and knowledge instantly. The quality of the customers’ experience will determine the strength of your customer relationships, and their loyalty to you.

The stakes are high. How can you increasingly improve service to customers, so they keep coming back? How do you give customers what they want while remaining competitive and driving costs down? Are you concerned that change will mean extra cost and extra work? Are you concerned that giving greater choice to customers will impact on your ability to manage your people, processes and client engagements?

At Mitel®, we recognize that a slightly dissatisfied customer today, whose problem you quickly and efficiently solve, will be a more loyal customer tomorrow.  That’s why Mitel Customer Interaction Solutions create long-term, sustainable value and integrate with how you do business. Providing true flexibility and efficiencies that will help you better handle your customers’ needs. Our intelligent user-friendly solutions:

• support first-time issue resolution, personalized service and improved customer retention
• facilitate easy access to the right skills, at the right time wherever and whenever  they are needed
• allow you to leverage a distributed workforce to deliver superior customer service from anywhere
• empower employees to resolve issues efficiently and effectively improving customer experience
• increase employee loyalty, protect training, and recruitment investments while reducing the impacts of churn by providing flexible working capabilities 

Mitel provides innovative solutions to help differentiate your company as a market leader, and drive business improvements.

If you want to discover why more and more leading businesses around the world choose Mitel solutions to help them gain competitive advantage – contact us today.